Consultant - Veeva Link

Team: Professional Services

City: Tokyo

Country: Japan

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

You will support the implementation of Veeva Link best practice templates with our customers to meet their needs and conduct tailor-made training sessions based on the customer and the team. You will be focused on pre-empting and supporting the specific needs of the customer, supporting any technical questions, task management, and reporting on status. You will work closely with the Lead Technical Consultant and the Link Consultant Services team in a fast-paced and expanding team. Customer success and make customer to love LKP.
What You'll Do
  • Support the process of implementation, catering to both large pharmaceutical and small biotech companies
  • Develop and nurture relationships with stakeholders to support medical and commercial teams
  • Work with the Lead Technical Consultant responsible for connecting Link Data into Veeva/Vault CRM for your assigned accounts
  • Drive a change management processes, train end users, and maximize engagement with customers and the usage of Link data
  • Report back project progression and health
  • Support technical / configuration questions 
Requirements
  • At least 3year experience in MNC or Japan Pharma Company Medical exprience
  • Talent and desire for customer-facing activities
  • Proficient both Japanese and English
  • Excellent communication and relationship-building skills
  • Ambition for high-quality and self-motivated work
  • Mindset of continuous improvement
  • Project management capabilities
Nice to Have
  • Experience in Veeva and/or Vault CRM configuration
  • Experience delivering end-user live training
  • Ability to translate customer needs into technical requirement (JP specific)
Perks & Benefits
  • Medical Benefits
  • Paid Maternity & Paternity Leave
  • International Travel Insurance
  • Cigna Travel Insurance
  • Optum Global Employee Assistance Program (EAP)
  • Veeva 1% Giving 
  • Fitness Reimbursements
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Glass office doors with the Veeva logo across them looking into a clean, bright modern office.

At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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