- Lead and manage technical support programs, helping to organize and track work via sprints
- Manage sprint goals and timelines, balancing scope, resources, and priorities to ensure timely product delivery
- Facilitate requirement gathering and lead user story creation
- Perform release management and create process to improve cross-team communication and visibility of upcoming releases
- Collaborate with cross-functional teams to drive projects and enhancements
- Effectively manage and balance the team’s workload comprised of conflicting priorities across day-to-day enhancement requests, defects, and projects
- Learn how to use the supported software product(s) and see the product's capabilities as well as gaps in supporting business needs
- Learn about the supported department’s business and workflows and efficiently apply that knowledge to software solutions
- Provide regular reports and insights to senior management and the support teams to communicate progress and blockers
- Identify opportunities for process improvements within supported teams and own follow-up where needed
- Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
- Participate in technical reviews and approve changes to ensure deliverables meet expectations
- Facilitate CAPA resolution and ensure SOP’s are maintained and followed
- Engage with the vendor customer success teams to be informed about product updates and new releases and how they impact internal processes and support enablement
- Bachelor’s degree in Information Systems, Business Administration, or related field or equivalent work experience
- 7+ years of experience in technical program management or project management, preferably in a customer support or operations environment. Experience with support tools and technologies is highly desirable
- Understanding of application lifecycle management (ALM)
- Strong Business Analysis and Project Management skills
- Proven track record in program management, execution, change management, release management, and cross-functional stakeholder management
- Experience with agile methodologies and sprint planning
- High proficiency in verbal and written communication. Solid presentation skills are desired
- Enterprise software or high-tech industry experience is a plus
- Strong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrently
- A relentless drive and a customer-first mentality are essential
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Commitment to excellence in delivery of customer service
- Comfortable in working with personnel at all levels of the organization
- Working knowledge of Zendesk
- Experience with Jira for project and issue management
- Medical, dental, vision, and basic life insurance
- PTO and company-paid holidays
- Retirement programs
- 1% charitable giving program
- Base pay: $100,000 - $145,000 CAD
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Work Where It’s Best for You
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it’s best for you.
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.
Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer