Vice President - Professional Services Operations

Team: Professional Services

Country: United States

Remote Work Available: Yes

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is hiring a leader to own and innovate Operations for our Global Services organization. Our Professional Services teams are critical in ensuring our customer's products are implemented correctly and provide ongoing value. We focus on managing a productive and profitable business to ensure we drive actual value to our customers' investments in Veeva Solutions and operate positively.

We are looking for a leader with deep expertise in enterprise software services who can provide strategic vision and hands-on direction for a scaling organization. Our ideal candidate will be a true partner to the business and be able to leverage data and intuition to influence the adoption of new practices, processes, and reporting.
 
This role reports to the Global Head of Services. It will be the right-hand person who can innovate and own operations on revenue, utilization, reporting, resource management, and variable compensation to deliver customer and employee success. We require an executive decision-making leader who can think deeply with analytical and data-driven insights and instincts from experience in successfully executing operational efficiencies in Professional Services.
 
We seek a lead to serve all stakeholders and drive accountable improvements. In this role, you must be hands-on with your team and prioritize and execute initiatives to support successful ongoing operations. This role is best for an individual proven to lead the optimization of data, reporting, systems, technologies, and processes at scale to enable productive and profitable growth.

The role is a remote, full-time, permanent role with Veeva. Candidates must live in the United States and be able to meet the operational requirements of a global role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this position.
What You'll Do
  • Build the operational landscape in Professional Services to support growth, including but not limited to revenue forecasting, utilization, resource sharing, reporting, and variable compensation
  • Lead the right strategies to support operational excellence in Services and support Veeva’s strategic initiatives
  • Partnering with Services Leadership change to ensure we make the right decisions that align with our operating model and values
  • Possess the ability to lean in with analytical and logical decision-making by asking the right questions to ensure accuracy and efficiency
  • Own our Professional Services Automation system and its reporting functions and data quality
  • Manage and build appreciated and high-contributing operations and influence without direct authority
  • Develop advanced knowledge of Veeva Services’ policies, processes, data, and systems with the ability to coach the team in those areas
  • Align with FP&A to ensure we are accurate in all financial reporting and forecasting
  • Identify, own, and drive initiatives or projects to scale the business to support
  • Enable teams for success by performing onboarding training, providing support, and guidance on policies and procedures
  • Facilitate compliance with certifications
  • Own Services events to develop a community of experts and facilitate engagement
  • Provide insights on business KPIs that ensure accurate forecasting and decision-making
  • Ensure smooth operations and remove roadblocks for routine operations
Requirements
  • 10+ years of experience in Enterprise Software Services
  • 5+ years of focused experience in Professional Services leadership at a senior level in Enterprise Software
  • 5+ years of experience in people management responsibilities, a focus on employee success from hiring, onboarding, training, developing, and building a robust team environment
  • Proven ability to lead at scale and drive change without direct influence to engage senior leadership to drive forward critical initiatives
  • Technical Leadership - advanced capabilities with data reporting tools and systems to ensure the accuracy of reporting
  • Based in the United States and able to meet the operational requirements of a global role
Perks & Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
Compensation
  • Base pay: $180,000 - $280,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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