Consultant – Vault Safety – EAM

Team: Professional Services

City: Hyderabad

Country: India

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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
Veeva is looking for Drug Safety and Pharmacovigilance experts to join the Professional Services team and work with our customers to enhance and maintain Vault Safety solutions following the initial implementation. We want innovative thinkers with deep domain expertise who are ready to challenge the status quo with new technology.
 
As a key member of our Professional Services team, the Consultant – Safety & PV SME will work side-by-side with customers and our senior consultants to continuously improve Vault Safety. In this role, the candidate will support the overall delivery and continuous innovation of Vault Safety for our customers. They will define and drive business processes, support the customer and Veeva project teams in continuously delivering solutions, and guide our customers throughout operations programs.
What You’ll Do

  • Support life sciences customers in the rapid configuration and enhancement of Vault Safety.
  • Execute workshops and lead customer discussions of the Vault Development Cloud.
  • Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training.
  • Gather customer functional and technical requirements to support business processes; translate requirements into system configuration.
  • Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.
  • Provide post-production support in system maintenance, configurations & also work with the product team in analyzing the issues and enhancement requests reported.
  • Follow customer change control process in implementing configuration changes in the safety system.
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
  • Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
  • Represent Safety Professional Services across multiple engagements and workstreams (e.g. solution design and configuration, data migration, systems integration, etc.).
  • Ensure customer success from beginning to end of the engagement life cycle.

Requirements

  • 3+ years of life sciences industry experience, with the majority spent in the Drug Safety and Pharmacovigilance domain and experience in a consulting function.
  • Knowledge of Drug Safety and Pharmacovigilance processes and regulations.
  • Should have extensively worked on Argus implementations, configurations, and solution delivery.
  • Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
  • Ability to act with speed to understand business requirements, create corresponding solution designs, and willingness to “roll up your sleeves” to design and deliver Vault Safety.
  • Exposure to life sciences compliance and computer systems validation requirements.
  • Candidates with a background of technical customer support for safety system is an added advantage
  • Bachelor’s degree or equivalent required.

Nice to Have

  • Proven track record supporting high-impact global system implementation or operations programs as a consultant, business, or IT lead, and/or business sponsor.
  • Direct experience with Argus and/or other drug safety applications
  • Life science, computer science, or related degree
  • SaaS/Cloud experience
  • Experience in services delivery management and/or systems implementation
  • Locality to major life sciences customer hub (Bangalore, IN; Hyderabad, IN)

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.