Senior Ad Operations Associate

Team: Product Support

City: New York

State: NY

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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
The Role
Crossix is the market leader in delivering hard-to-come-by insights that enable healthcare marketers to plan, measure, and optimize their marketing campaigns with confidence. We are a rapidly growing company delivering healthcare marketing analytics solutions to leading pharmaceutical companies and their agencies. Crossix is looking for a talented and experienced Ad Operations Lead to join our team in New York.
If you have a strong understanding of media and data operations, an affinity for increasing efficiency using standardized process flows, and an entrepreneurial spirit, this is the opportunity for you! This role is uniquely positioned to learn how programmatic and digital technologies converge in the rapidly changing healthcare space. As an ideal candidate, you will be career-driven, have an insatiable appetite for learning, and are eager to join a sharp team at one of the fastest-growing analytics companies.
What You’ll Do

  • Support Crossix digital campaign and site tagging across our various digital flagship products
  • Ensure project pipelines reflect accurate real-time feed of campaign launch and incremental media tracking
  • Become expert in day-to-day quality control and technical partner communications, monitoring their execution, and troubleshooting issues as they arise
  • Multitask with effective resolution management surfacing day to day operational issues driving to faster resolution
  • Supporting technical inquiries and requests from sales and client services
  • Join kick off calls with clients to communicate advertising specifications and discuss custom or complex executions


  • 2+ years’ experience in digital media agency or digital ad serving ecosystem. DSPs, SSPs and DMP platforms preferred. Experience with DoubleClick a plus
  • Experience working with or in ad operations, account management, digital media analytics
  • Experience leveraging project management systems like JIRA
  • High level of comfort interacting with clients and external stakeholders
  • Experience managing external vendor partners across a set of clients/campaigns with an eye towards process efficiency at scale
  • Extremely detail oriented and organized with strong project management and prioritization skills
  • Strong analytical skills, able to analyze qualitative and quantitative data. Advanced Microsoft Excel skills a plus
  • Interested in Media industry and passionate about analyzing big data
  • Strong communication and presentation skills, as well as an affinity for explaining complexity through process flows, operational workflows, and succinct documentation

Nice to Have

  • Teamwork, Adaptability, Efficiency, Deadline-Oriented, Critical Thinking and Problem-Solving Skills, Planning and Organization
  • About the Team – Crossix is the market leader in delivering hard-to-come-by insights that enable healthcare marketers to plan, measure, and optimize their marketing campaigns with confidence. Using our own proprietary technology and network of health and non-health data, our analyses pinpoint the tactics, programs, and channels that improve performance and boost sales, enabling better healthcare communications. And we do it all while protecting consumer privacy.
  • Leadership – With decades of combined experience and an unrivaled track record of healthcare innovation, our leadership team sets the standard for us. Their knowledge and expertise continually challenge us and the industry – through their work, their speaking engagements at conferences and their thought leadership published in the top industry publications.
  • Culture – We know that our employees set us apart. Along with competitive salaries and benefits, we invest in creating compelling opportunities for professional development and career growth. We also believe that diversity is essential to building an environment where everyone can feel they belong. We’re continuously building an inclusive company where everyone feels welcome and heard.  Come join our rapidly growing team!
  • We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, ancestry, national origin, age, disability, genetic information, or veteran status.


Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at

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Work where it’s best for you

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.