Clinical Research Specialist – Site Solutions

Team: Customer Success

City: Philadelphia

State: PA

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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
The Role
The Clinical Research Specialist – Site Solutions will be responsible for increasing the adoption and expansion of SiteVault. The CSM will provide consultation to customers that are strategic, data-driven, relationship-oriented, and technical while also contributing to the overall Site Solutions team at Veeva. 
What You’ll Do

  • Strategic Consultation
  • Partner with research sites to make them committed advocates of SiteVault and active, engaged customers
  • Support sites with low expansion and/or adoption by highlighting and increasing the value that SiteVault provides their organization
  • Support the long-term success of more complex sites as they work to implement SiteVault across multiple areas within their organization
  • Data-Driven Consultation
  • Onboard new SiteVault customers
  • Identify key SiteVault metrics to track successful usage over time for various research site types (often with unique needs)
  • Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with SiteVault
  • Relationship-Oriented Consultation
  • Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals
  • Build relationships with low-adopting SiteVault sites and work to provide them with more value
  • Schedule routine check-ins to support a successful transition for key SiteVault to SiteVault Enterprise customers when appropriate
  • Support the success of SiteVault user communities
  • Technical Consultation
  • P