Clinical Research Specialist – Site Solutions

Team: Customer Success

City: Philadelphia

State: PA

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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
The Role
The Clinical Research Specialist – Site Solutions will be responsible for increasing the adoption and expansion of SiteVault. The CSM will provide consultation to customers that are strategic, data-driven, relationship-oriented, and technical while also contributing to the overall Site Solutions team at Veeva. 
What You’ll Do

  • Strategic Consultation
  • Partner with research sites to make them committed advocates of SiteVault and active, engaged customers
  • Support sites with low expansion and/or adoption by highlighting and increasing the value that SiteVault provides their organization
  • Support the long-term success of more complex sites as they work to implement SiteVault across multiple areas within their organization
  • Data-Driven Consultation
  • Onboard new SiteVault customers
  • Identify key SiteVault metrics to track successful usage over time for various research site types (often with unique needs)
  • Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with SiteVault
  • Relationship-Oriented Consultation
  • Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals
  • Build relationships with low-adopting SiteVault sites and work to provide them with more value
  • Schedule routine check-ins to support a successful transition for key SiteVault to SiteVault Enterprise customers when appropriate
  • Support the success of SiteVault user communities
  • Technical Consultation
  • Possess a strong technical understanding of SiteVault
  • Understand and articulate the benefits of available configurations in SiteVault Enterprise
  • Connect the specific challenges research sites face with clear solutions in SiteVault through product demonstrations whenever possible
  • Stay abreast of evolving features in SiteVault and identify their value to customers overall as well as to individual customers
  • Dedicated Team-Player
  • Support and communicate with the sales team regarding potential Enterprise customers
  • Provide insight to the product team on behalf of SiteVault customers
  • Support marketing with messaging and engagement for research sites
  • Work closely with training and support to ensure SiteVault customers’ needs are met

Requirements

  • See technology as playing a pivotal role in solving the many challenges research sites face today
  • Experience working at a clinical research site in the US
  • Understand and have awareness of clinical research regulatory processes at research sites
  • Possess strong communication, public speaking, organizational, interpersonal, critical thinking, and problem-solving skills

Nice to Have

  • Experience with using, implementing, and/or managing an electronic regulatory system at a clinical research site
  • Experience with using, implementing, and/or managing a clinical trial management system at a clinical research site
  • Experience with tracking operational data to drive decision-making, inform processes and identify priorities 
  • Experience managing clinical research teams
  • Experience as a user across a broad range of clinical research technology applications

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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Work where it’s best for you

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart