- Take responsibility for managing production and pre-production environments, security, change management, deployment, architecture, and tools
- Perform root cause analysis for complex failures and offer modern solutions and tools
- Analyze performance and ensure the applications (GitLab, Jira, Confluence, TestRail, Mattermost), hosted in AWS, meet the scalability and reliability needs of our internal teams
- Work closely with Infrastructure, DevOps, Security, and product teams to stabilize, secure, and scale applications for continued growth
- Automate deployment, monitoring, and incident response processes to enhance system reliability and performance
- Continuously monitor system health, proactively identify issues, and implement solutions to ensure optimal performance
- Identify and troubleshoot performance bottlenecks and reliability issues across the stack
- Implement best practices for cloud-based infrastructure, ensuring security, scalability, and cost efficiency
- You want to make the system better every day and are self-driven to learn all that is necessary to provide full-stack diagnostics and determine the root cause of problems
- During an incident, lead the effort to triage and mitigate. You might need to perform periodic on-call duty if issues are escalated
- Communicate effectively with engineering and infrastructure teams, and describe problems succinctly with sufficient detail
- Engage in real-time communication during outages with both technical and non-technical audiences
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- 3+ years of working experience as a DevOps or SRE engineer
- Independent learner, curious to learn new technologies
- Experience with AWS and container orchestration tools (e.g., Kubernetes)
- Familiarity with infrastructure as code tools (e.g., Terraform, Ansible) and version control systems (e.g., Git)
- GitLab system administration experience
- Experience supporting GitLab including CI/CD processes and GitLab runners
- Solid scripting skills; experience with Shell, Bash, Ansible, Python, Go, Ruby, etc.
- Excellent problem-solving skills and the ability to troubleshoot complex issues under pressure
- 3+ years of experience in relational databases with a mastery of SQL
- Demonstrated history of incident management and leadership ability
- Hands-on operational experience in a high-volume or critical production service environment
- Effective communication skills across all levels — whether talking to individual contributors or executives
- Experience with disaster recovery planning and implementation
- Experience with performance tuning of databases and distributed storage systems
- Ability to handle the periodic, on-call duty
- Fluent in English – both written and verbal
- We are looking for strong mentors with a proven record of making your team better
Nice to Have
- Experience with serverless computing and serverless architectures (e.g., AWS Lambda, Azure Functions)
- Knowledge of security best practices
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $65,000 – $115,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Work Where It’s Best for You
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it’s best for you.
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.
Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
Grow, contribute, and be recognized
