The Role
- Operational Excellence & Leadership: Recruit, onboard, and empower a high-performing team of event planners. Direct daily operations, workload allocation, service quality, and SLA compliance to ensure consistent execution excellence
- Strategy & Capability Launch: Partner seamlessly with the Director of Strategy & Business Development and Services Delivery Leads to design, launch, and continuously refine operational frameworks for home-office organized HCP events and major congresses
- Customer Account Support: Serve as an operational anchor for Customer Account Teams, driving new customer large event initiatives, process alignment, joining Quarterly Business Reviews (QBRs), and pre/post-conference briefings
- Vendor & Technology Ecosystem Governance: Vet, onboard, and manage 3rd-party event technologies, agencies, and vendors to build a best-in-class, scalable outsourced support network
- Compliance & Financial Oversight: Direct event budgets, operational reporting, risk escalation, and financial health. Develop robust SOPs, operational workflows, and strict compliance protocols across all customer programs
- Executive & Customer Engagement: Co-lead high-stakes new business pitch presentations, operational reviews, and strategic alignment sessions with customer executives and internal leadership
- 8+ years of progressive operational leadership experience within pharmaceutical/biotech companies or top-tier healthcare marketing/event agencies managing complex HCP events and major congresses
- 3+ years of direct experience recruiting, developing, and leading high-performing event planning teams
- Customer Service Excellence: Dedicated commitment to delivering an extraordinary customer experience, with proven mastery in customer relationship management, rapid escalation resolution, and maintaining flawless SLA standards
- Commercial & Strategic Savvy: Proven success collaborating with Strategy, Sales, and Customer Account leadership to drive account growth, customer retention, and SLA excellence
- Operations Architect: Demonstrated ability to build SOPs, design scalable operational workflows, manage vendors, and handle financial oversight
- High-Stakes Problem Solver: Outstanding conflict resolution, project management, and critical-thinking skills in fast-paced, high-pressure environments
- Tech-Savvy Operational Lead: Hands-on experience with enterprise event technologies (e.g., Vault Events Management, Cvent, virtual event platforms) and advanced mastery of Microsoft Excel and PowerPoint
- Executive Presence: Exceptional communication, storytelling, and presentation skills with the ability to engage, persuade, and build trust with senior stakeholders
- Veeva Product Experience: Direct experience with Link Workflow, Vault CRM Suite, or Vault CRM Events Management platforms
- Specialized Background: Prior leadership experience directly within a Life Science Company or a premier Life Sciences Event Agency managing complex HCP engagements and congresses
- Industry Credentials: Certified HMCC (Healthcare Meeting Compliance Certificate)
- Compliance Mastery: In-depth knowledge of compliance guidelines, Sunshine Act reporting, and FMV standards for HCP engagements
- Agency Governance: Proven experience managing large-scale congress budgets and external third-party meeting management agencies
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Base pay: $120,000 - $150,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Director
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer