The Role
Veeva Systems is looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.
In this position, you will work as a Managed Services Consultant of our Professional Services Organization, providing post-implementation application consulting and technical administration as a subject matter expert of Veeva Commercial Solutions to the pharmaceutical customers located in China.
- Provide overall application expertise and knowledge to customer, serving as a trusted advisor for Veeva solutions.
- Engage with customer to gather, analyze, clarify business requirements, translate them into practical system solutions.
- Assess customer requirements against Veeva product capabilities and recommend best-fit solutions; Configure and implement system changes to meet customer needs.
- Provide industry and product best practice, proactively advise customers and educate on effective use of Veeva solutions.
- Partner with Veeva product teams to communicate customer feedback, identify product gaps and contribute to product enhancements
- Tier 2/3 application support, troubleshoot complex issues, identify root cause and drive timely resolution
- Environment management activities
- Support customer ongoing BAU administration and maintenance, including user management, security, territory management, reporting, integrations and bulk data loading.
- Ad-hoc training to educate customer admins and enable customer to manage the system independently
- Proactive identify opportunities to improve system performance, operational efficiency, and customer experience through continuous improvement initiatives.
- At least Bachelor’s Degree in Computer Science, Computer Engineering or related degrees
- 5+ years working experience in the IT industry
- 3+ years software development experience with hands-on experience in Python/Java
- 2+ years of customer-facing experience (Requirement gathering, business analysis, stakeholder communication, etc.)
- Fluent in English verbal and written
- Hardworking and can-do attitude
- Fast learner, willingness to grow and open to changing priorities and environments
- Consulting experience, BA experience, Customer service experience
- Veeva CRM, Network, OpenData knowledge
- Knowledge and applicable experience in the Pharmaceutical and Life Sciences
#LI-MidSenior
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer