- Provide high-touch global support for our internal CRM, focusing on the Veeva Vault platform architecture and business logic
- Act as the primary functional expert, working on end-user application support tickets with power users to resolve complex workflow issues with speed and accuracy
- Troubleshoot critical production issues, focusing on data integrity, application configuration, and user experience
- Gather detailed information for root cause analysis, replicating functional bugs and proposing workarounds to keep the business moving
- Serve as the business-facing bridge to the Development team, translating user needs into technical requirements
- Leverage AI-driven support tools and automation to streamline troubleshooting processes and improve response efficiency
- Maintain rigorous documentation of application processes and "known issues" databases as the environment evolves
- Learn everything about our business systems and use that knowledge to ensure employee success
- Handle inquiries regarding technical issues and information requests on application capabilities and known issues
- Exceptional customer service and communication skills; you must be able to explain complex application logic to non-technical users
- Prior experience with CRM is a must
- 5+ years of work experience in 2nd- or 3rd-line application support positions (specifically supporting software/SaaS, not hardware or servers)
- A Bachelor’s degree in STEM (science, technology, engineering, and mathematics)
- The desire to learn new soft and technical skills
- Fluent in English, both written and verbal
- A fast learner, an analytical mindset, and a natural problem solver with a hands-on approach
- ITIL Certification
- Configuration and Testing experience in Enterprise Applications
- Hands-on experience with Veeva Vault
- Familiarity with Jira and Confluence for tracking application bugs and documentation
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Base pay: $70,000 - $110,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer