Practice Director - Japan Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Practice Director for Veeva Systems Japan, you will not just lead a team; you will drive significant change within our established, high-potential Managed Services group. Veeva is looking for a leader who is excited to reshape our post-implementation strategy, transitioning the team toward a more proactive, forward-thinking mindset. This is a unique opportunity to take initiative and implement your vision, impacting how we partner with our Japanese customers.

You will guide our talented team of Managed Services consultants, collaborating with customers to ensure Veeva applications are used the right way and keep providing increased value. Our customers succeed with Veeva's applications, we make it easier for them to get drugs to market faster, which helps those that are sick get better faster, and makes the world a healthier place, faster.

This role calls for someone who can contribute at both a hands-on and strategic level, helping us cultivate an even more innovative and impactful Veeva culture. You will be instrumental in defining and implementing best practices, recruiting new team members, and empowering current team members to grow and advance their careers.

If you are a results-oriented leader who thrives in a global, cross-functional environment and is passionate about transforming how we deliver exceptional customer experiences, we encourage you to apply.

What You'll Do

Lead and develop the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee success and engagement
Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of Veeva products and services
Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
Build and nurture a strong internal network across Veeva’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained success
Champion problem resolution, acting as the primary escalation point for complex after golive issues and ensuring successful outcomes for our customers

Requirements

Native Japanese and proficient English skills – both verbal and written
Ability to articulate messages to a business and technical audience
Proven ability of independent and strategic thinking beyond boundaries
Proven track record of hiring, training and developing consulting teams of minimum 10 members
Direct experience selling and managing implementation or post-implementation programs for enterprise software

Nice to Have

SaaS / Cloud implementation expertise
Previous P&L responsibility
Experience with CRM, MDM platforms, Content Management Platforms
Experience in the Life Science industry

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York’s Noncompete Bill Is A ‘Big Domino To Fall’—And The Broadest Ban Yet—In A Growing Movement Against Them

Veeva’s Peter Gassner Combine’s Today’s Execution with Tomorrow’s Vision

Grow, contribute and be recognized

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”

—Jacob Marcus
VP, Engineering

“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”

—Shilpa Chandermohan
Software Engineer

“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”

—Durward Denham
Software Engineer

Explore all roles at Veeva

Search Jobs