Product Manager - Vault CRM Suite

Team: Product Management & Alliances

Country: United States

Remote Work Available: Yes

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Vault CRM is an industry-leading product purpose-built for life sciences, with more than 80% market share, transforming how pharmaceutical, biotech, and medtech companies engage with healthcare professionals worldwide. This is an opportunity to build on a foundation of market leadership while driving the next wave of innovation in AI-powered customer engagement.

Vault CRM delivers:
1. A unified suite that integrates CRM with campaign management, contact centers, sales planning, events management, and more which enables customers to break down silos and enables smarter, more connected workflows.
2. Next-generation AI agents that deliver intelligent, context-driven engagement across commercial and medical teams.
3. Global compliance, with region-specific functionality and hundreds of built-in compliance features to support highly regulated markets.
4. Always-on productivity, with full offline support across Windows, Mac, and iOS, ensuring seamless use anywhere.
5. Deep functionality purpose-built for life sciences and strengthened by data lakehouse technology and modern cloud architecture - all built on the Veeva Vault Platform.
6. Integrations with other leading technology providers such as Microsoft 365, Concur, Workday, Zoom, and more.

Product Managers at Veeva:
1. Influence product direction and strategy in one of the world’s most widely used enterprise CRM applications.
2. Collaborate with life sciences and technology experts to shape the next generation of AI-powered, data-driven CRM solutions.
3. Drive Veeva’s AI and data initiative by designing functionality that combines intelligent orchestration and natural language interfaces.
4. See their work adopted at scale, with features rolled out across some of the world’s largest and most innovative life sciences companies.
5. Work for a product-focused company with a clear product vision set from the top, and where product knowledge and instinct are valued at all levels.
6. Contribute to a mission that matters by accelerating how new therapies reach patients and improving global healthcare outcomes.

This role offers the best of both worlds: the chance to work on a product with global scale and proven adoption, while still innovating at the cutting edge of AI, data, and platform extensibility. You’ll have visibility with senior leaders, influence roadmap decisions, and shape how an entire industry engages with its customers.
What You'll Do
  • Participate in the full product lifecycle, from ideation and pitching through design, development, and delivery to bring new features to market
  • Work with Product Management leaders to translate market trends, customer insights, and emerging technologies into clear product requirements that anticipate future needs
  • Drive the ideation and development of new AI features within our core commercial software, guiding end users and empowering them to be more effective in their roles
  • Collaborate with UX, architecture, development, and QA teams to create detailed product specifications which deliver real business value and intuitive user experiences
  • Lead cross-functional teams in daily standups, to ensure smooth execution and timely releases
  • Present the roadmap and demo cutting edge features to customers and internal stakeholders to showcase upcoming product innovations and gather feedback on product direction
  • Serve as a product evangelist and subject matter expert across solutions consulting, services, and support
  • Guide features from concept through release, ensuring they are built with quality, adopted at scale, and truly delight users
Requirements
  • 2+ years of product management experience for a software company
  • Experience in obtaining and synthesizing customer feedback, assessing needs, and integrating into a cohesive design
  • Strong analytical and problem-solving skills with a curiosity to go deep and uncover the “why”
  • Self-motivated, resourceful, and independent, willing to go the extra mile to make our product and customers successful
  • Demonstrated ability to write requirements specifications, manage backlogs, and lead engineering and QA to deliver in an agile environment
  • Excellent communication skills (written, verbal, and presentation)
  • High degree of professional ethics and integrity
Nice to Have
  • Experience in the life sciences industry, particularly commercial, medical, or field teams
  • Experience with conversational AI, recommendation engines, or large language models (LLMs)
  • Experience with configurable enterprise SaaS solutions
  • Prior exposure to the Veeva Vault Platform
  • Background in software development or computer science
Perks & Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
Compensation
  • Base pay: $75,000 - $165,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Glass office doors with the Veeva logo across them looking into a clean, bright modern office.

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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