- Process Training Transactions
- Answer customer inquiries for Veeva Training and position courses and learning paths.
- Respond to help desk tickets submitted by learners on the topic of course purchase and registration, class experience, etc.
- Support new training customers with their onboarding process
- Enrol customers into the global schedule of training courses
- Assist with testing of new IT features designed to automate training transaction processing
- Coordinate learning sessions for internal and client groups
- Monitor phone queue and team workload APAC & India time zone.
- Manage projects with accuracy, transparency, and a commitment to meeting deadlines.
- Assist learners with front-end technical issues
- Bachelor’s degree or equivalent work experience required.
- 5+ years’ experience in Training operations, Customer support & Inquiry Management, Training Coordination and logistics, System & Process management, Communication & Analytics, preferably in a technology company
- Customer service experience supporting internal and external facing corporate processes
- Excellent verbal and written English language skills
- Flexibility to support APAC & European time zones
- Detail-Oriented
- Ability to make decisions following stated processes and policies
- Proactive self-starter with excellent organizational skills
- Zendesk Experience
- Stock bonus %
- Health & wellness programs
- Life Assurance
- Veeva charitable giving program
- Additional annual leave over Christmas break
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer