Product Expert - Alliances

Team: Product Management & Alliances

City: Boston

State: MA

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Product Expert within the Alliances team, you’ll be part of Veeva’s product organization, and have the opportunity to manage industry leading product and integration partner solutions from start to finish. This includes partner enablement and education, integration design, development support, certification and customer success. Using your ability to combine strong partner management, API and integration experience, technical understanding, product lifecycle management, and effective communication, you’ll lead cross-functional teams to support customers, partners and internal stakeholders. This dynamic team is the perfect place to build and shape Veeva’s partner enablement strategy, with a focus on customer success. Our ideal candidate has a positive attitude, is highly collaborative and used to working in a flexible environment.
What You'll Do
  • Manage and support partners who are developing integrations between Veeva products and third-party solutions – ensure integrations meet Veeva best practices and customer expectations
  • Be a product evangelist and provide subject matter expertise
  • Be an expert on Veeva’s products, best practices for integration and APIs
  • Help determine and document the criteria that will ensure a partner is technically a good fit, fills product gaps, and delivers quality integrations
  • Ensure partners meet technical and product focused criteria necessary to create a quality, certifiable integration for joint customers
  • Own the certification process and guide partners through certification
  • Help develop partner training, requirements, best practices and certification documents in collaboration with product teams and other stakeholders
  • Act as liaison between Veeva and partner product teams and other stakeholders to ensure effective partnership and quality products
  • Manage and support partners who are developing integrations between Veeva products and third-party solutions – ensure integrations meet Veeva best practices and customer expectations
  • Be a product evangelist and provide subject matter expertise
  • Be an expert on Veeva’s products, best practices for integration and APIs
  • Help determine and document the criteria that will ensure a partner is technically a good fit, fills product gaps, and delivers quality integrations
  • Ensure partners meet technical and product focused criteria necessary to create a quality, certifiable integration for joint customers
  • Own the certification process and guide partners through certification
  • Help develop partner training, requirements, best practices and certification documents in collaboration with product teams and other stakeholders
  • Act as liaison between Veeva and partner product teams and other stakeholders to ensure effective partnership and quality products
  • Collaborate with leaders across all departments to provide a seamless experience and value for both customers and partners
  • Represent the Veeva product team as an expert on Veeva and partner technology and the integrated solutions
  • Configure and provision sandbox environments
  • Help troubleshoot and support partner questions and issues
  • Manage partner integration related FAQ’s, documentation, message boards, etc.
  • Work with stakeholders to launch partner integrations and roll out them out to internal and external stakeholders: training, demos, first line of support to all areas of the organization including Sales, SQA, Training, Development & Services
  • Ensure customer success through quality of product integrations and partnerships
Requirements
  • Excellent verbal and written communication skills
  • Exceptional program management, analytical, and organizational skills
  • 3+ years experience in a Product Management, life sciences focused consulting, or similar role
  • 3+ years experience in customer or partner facing role
  • Demonstrated experience in managing multiple ongoing projects with many cross-functional dependencies
  • Ability to collaborate across teams and organizations
  • Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
  • Experience in obtaining and synthesizing customer and partner feedback from various sources, assessing root needs, and integrating that information into a cohesive design
  • Ability to understand and communicate architectural requirements, preferences, and limitations
  • Learn new concepts and apply them quickly
  • Hands on with tools auditing, analyzing, and instrumenting API usage to determine technical and operational requirements
  • Bachelor’s degree or higher
  • Exposure to the following technologies:
  • XML
  • SQL
  • REST/SOAP
  • Java
Nice to Have
  • Experience with pharma industry
  • Experience with marketing automation (e.g. Adobe, Salesforce) software
  • Experience with Veeva Vault
Perks & Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
Compensation
  • Base pay: $55,000 - $175,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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