Clinical Operation Consultant - ANZ

Team: Professional Services

City: Melbourne

Country: Australia

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, the leader in Industry Cloud for Life Sciences, is hiring for our Clinical Operations Professional Services team to help implement solutions that will drive efficiency and speed in Clinical Trials. 

As a member of our Professional Services team, you will be responsible for understanding our customers’ challenges and clinical needs, translating requirements into solution design, delivering training, and supporting customers during application validation.
What You'll Do
  • Participate in projects at life sciences or biotech companies designing and deploying Vault Clinical systems
  • Rapidly configure and implement the Vault Clinical suite (Vault eTMF, Vault CTMS and Payments) which is used to manage clinical processes and content in the cloud
  • Lead requirements workshops: design, prototype, configure, and document content management and/or data solutions
  • Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
  • Ensure customer success from beginning to end of the engagement life cycle
  • Mentor project team and junior consultants
  • Assist presales/sales teams in defining scope, cost and estimations
Requirements
  • 6+ years in a customer-facing role (e.g., Services Consultant, Clinical Application Specialist, Implementation Project Manager) specifically within the Life Sciences industry
  • Direct experience supporting or working for a major CRO or top-tier pharmaceutical sponsor
  • Demonstrated, deep understanding of the local clinical trial operational models and compliance with regulations
  • Experiences with eTMF or CTMS systems
  • Legal resident or citizen with the right to work in Australia and be based in Melbourne
  • A team player, Hardworking and Self Driven person
  • Bachelor’s degree or above
Nice to Have
  • Direct experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies
  • Life Science, Computer Science, or related degree
  • SaaS/Cloud experience including knowledge of systems validation
  • Experience in service delivery management and/or systems implementation
#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Glass office doors with the Veeva logo across them looking into a clean, bright modern office.

At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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