Senior Content Application Consultant (Remote)

Team: Professional Services

City: Budapest

Country: Hungary

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Post-Implementation services are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers' trusted partners and ensure that they leverage the additional value Veeva applications offer.
 
Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva's European business. We partner with our enterprise-level and SMB customers to drive innovations and to help them achieve their ambitions in the Life Sciences industry. 
 
Join our dynamic team, where collaboration and strong bonds are at the heart of what we do!
 
As a Senior Consultant, you will collaborate with client-side application owners on ongoing changes to their systems, as well as design and deploy changes in the customers' environments. In addition, you will actively support your team members through documentation of best practices, organising workshops, structured presentations, and knowledge transfer sessions in the areas of technical or industry knowledge and soft skills.
 
You will provide post-go-live application services as a subject matter expert of the Veeva Commercial Content product suite. You will focus primarily on the Vault PromoMats and Vault MedComms applications, with a key focus on long-term relationship management for some of our biggest Life Sciences customers in Europe.
 
Veeva Vault PromoMats and MedComms are regulated content management applications that support the full lifecycle of promotional content (PromoMats) and scientific content (MedComms). Vault PromoMats enables content creation, review and approval, digital asset management, claims management, and modular content. Vault MedComm enables content review and approval, storage, management, and distribution. It supports unique content types, lifecycles, and workflows specific to the needs of Medical Affairs.
 
This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.
What You'll Do
  •  Proactively guide customers toward Veeva and industry application management best practices
  • Lead the team delivering Veeva change requests to meet release deadlines, from requirements gathering through UAT and implementation of the approved change in a live environment
  • Manage overall project team capacity and utilization level
  • Onboard new project teams into the customer environment
  • Design and implement processes for ongoing BAU (Business As Usual) releases
  • Participate in the service contracting process
  • Interaction with various internal Veeva teams, including Global Program Manager, Global Account Manager,  Product Management, and Product Strategy to ensure customer needs are well understood, and clients are satisfied with the product
Requirements
  • 5+ years of experience with configuring, supporting, and implementing software solutions, ideally content management software (SharePoint, PromoMats, Zinc MAPS, Documentum, Adobe, or similar)
  • Experience working in a customer-facing and/or consulting role and managing customer expectations
  • Proven ability to work independently in a dynamic environment, understand and translate business requirements, and create corresponding solution designs
  • Experience with fulfilling customer needs and managing expectations, as well as building long-lasting relationships
  • Excellent verbal and written communication skills in English
  • At least a BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration, or equivalent
Nice to Have
  • Master Data Management/experience with CRM systems
  • Knowledge and applicable work experience in the pharmaceutical and life sciences industry
  • Project management experience
Perks & Benefits
  • Allocations for continuous learning & development
  • Health & wellness programs
#RemoteHungary

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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