Product Expert - OpenData Europe

Team: Product Management & Alliances

Country: Portugal

Remote Work Available: Yes

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva has been investing in customer success since the founding of the company. To further these efforts, Veeva OpenData is now expanding our Product Expert team. You will work alongside our product, sales, and services teams to help customers achieve even higher levels of success.
 
The Product Expert will provide strategic guidance to named OpenData customers to increase the value they get from OpenData product. The Product Expert will act as a strategic consultant to identify opportunities for improvement and generate the right usage/adoption of OpenData long term.
In addition, the Product Expert will identify and promote best practices across customers, guarantee customers the right level of OpenData knowledge (actual/future), and identify any product gap.
 
We are looking for members of this team to work with Veeva's most strategic customers across Europe. As a member of the Product Expert team, you will help to develop the specific strategies, tactics, and processes that will make this team truly valuable to ongoing customer success. 
 
To help calibrate the expectations of this team, the Veeva Product Expert team is not a team of Account Managers that know a little product. It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress. 
 
Successful candidates have Veeva or other data providers related consulting experience.
What You'll Do
  • Drive customer success by ensuring customers fully utilize and benefit from Veeva OpenData
  • Lead our customers as the OpenData subject matter expert towards the best OpenData experience
  • Evaluate how customers manage their OpenData investments and identify opportunities for efficiency and effectiveness improvements 
  • Support customers with OpenData deep dive and education sessions through reporting and product releases (promote awareness of the latest innovations for each OpenData release cycle)
  • Be the customer advocate for product innovation and work with the OpenData Product Team to identify possible product enhancements from customer feedback
  • Manage (ad-hoc) customer requests with the help of a cross-functional Veeva team (product, services, operations, strategy)
  • Drive OpenData product communication
  • Collect OpenData best practices and share these learnings with OpenData management
  • Develop strong customer relationships, lead regular meetings, and identify and implement product adoption strategies
  • Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
Requirements
  • 5+ years of data experience in the Life Science Industry 
  • Proven track record of establishing client-facing relationships as a strategic trusted advisor 
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying technical levels
  • Excellent written and verbal English skills are essential 
  • Strong analytical skills
  • Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption 
  • Self-starter who will take ownership of the ongoing success of large clients 
  • Bachelor's Degree
Nice to Have
  • Veeva Product experience 
  • Data Analytics experience 
  • Fluency in another European language
Perks & Benefits
  • Veeva Christmas Break in addition to annual leave as per the country of residence
  • Fitness expenses reimbursement program
  • Employee development program
  • Veeva Giving charity program
  • Health insurance program
#RemotePortugal

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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