- Develop and maintain a deep understanding of clients' business objectives, challenges, and preferences to provide personalized and proactive support
- Serve as the main liaison between customers and internal teams, ensuring seamless communication and coordination of efforts
- Proactively address customer concerns or issues in a timely and effective manner, escalating as necessary and ensuring resolution to maintain client trust and satisfaction
- Contribute to the achievement of sales targets by identifying new business opportunities within existing accounts and converting them into successful deals
- Work closely with the pre-sales team to understand customer needs and tailor proposals and presentations that effectively demonstrate the value of our products and services
- Negotiate contracts and pricing with customers, ensuring mutually beneficial agreements that support both client satisfaction and company profitability
- Develop and maintain a strong pipeline of potential deals within assigned accounts, actively managing the sales cycle from opportunity identification to close
- Collaborate with customers to develop comprehensive account plans that align with their business goals and our company's capabilities
- Identify and pursue upsell and cross-sell opportunities to maximize customer value and revenue potential
- Stay informed about industry trends, market developments and competitor activities to provide clients with valuable insights and strategic advice
- Foster a collaborative work environment by actively participating in team meetings, sharing knowledge and best practices, and providing support to colleagues as needed
- Maintain accurate and up-to-date account records in our CRM system, documenting key interactions, account status, and any relevant notes
- Communicate effectively with internal stakeholders, including senior management, Global related colleges, to keep them informed of significant account developments, customer feedback and any potential risks or opportunities
- Bachelor's degree and 2+ years of sales or account-related experience
- Experience in building and maintaining successful customer relationships and driving account growth
- Good interpersonal and communication skills, both written and verbal, with the ability to effectively interact with customers at all levels
- Proactive and self-motivated, with the ability to work independently and as part of a team
- Strong negotiation and influencing skills, with the ability to drive deals to closure and achieve win-win outcomes
- Results-oriented and goal-driven, with a strong work ethic and a commitment to achieving targets
- Strong written and verbal English skills
- Life science (Pharmaceutical industry) background
- Software(CRM or other enterprise-level Software) background
- Consulting(e.g. Big 4, etc.) background
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer