- Independently lead customer engagements as a primary contact from “go live” onward
- Understand the customer, their strategic objectives, and challenges related to their day-to-day commercial operations and the use of CRM suite products, ensuring their success and maximizing the value they derive from our solutions.
- Serve as a trusted advisor for a portfolio of key customers utilizing CRM suite products in Japan, building strong relationships with their application owners and strategic stakeholders.
- Proactively track and understand necessary feature enhancements related to Japanese commercial requirements for CRM suite products and collaborate closely with the Product Management team to gather product feedback from customers in Japan.
- Provide strategic guidance to customers on best practices for CRM suite products, helping them streamline their processes and achieve their business goals.
- Act as the primary liaison between the customer and various Veeva teams (Account Partner, Business Consulting, Product, Support, Services) to address customer needs and ensure a seamless experience.
- Facilitate cross-customer connections within the Japanese life sciences industry for collaboration opportunities and industry learning.
- Communicate effectively about product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences. This includes delivering product updates, demonstrating new features, and articulating the value proposition of CRM suite product enhancements.
- Lead CRM related communities with Strategy and Product for CRM suite existing customers. This community is to foster a vibrant, knowledgeable, and engaged group of commercial professionals. It will serve as a collaborative space for CRM suite customers to share insights, engage in educational sessions, and discuss regulatory updates and technical challenges.
- 5+ years of experience in a customer-facing role working with enterprise software solutions.
- Solid understanding of the broader enterprise commercial software landscape, including CRM, MA, BI/Analytics, and AI.
- Ability to manage multi-layered relationships (from end-users to mid-level management) and facilitate discussions across different departments.
- Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges.
- Proven ability to drive customer adoption and value realization from complex software solutions.
- Excellent written and verbal communication skills in both Japanese and English.
- Ability to travel occasionally to customer sites within Japan as needed.
- Good working knowledge of the local commercial pharma industry, the compliance, and the regulations or experience for working at a local pharma company.
- Prior experience with Veeva Products or other CRM systems such as Salesforce, IQVIA OCE, MS Dynamics 365.
- Familiarity with the software development lifecycle, enterprise software implementation methodologies, and API-based integrations.
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer