Senior Project Manager - CDMS Implementation

Team: Professional Services

City: Munich

Country: Germany

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for a Senior Consultant who has deep project management and clinical trial expertise and a passion for helping customers transform the way they manage their clinical trial data and content with Vault CDMS.

As a key member of our Clin Data Professional Services team, the Senior Project Manager will be at the forefront of our mission with customers and responsible for the following:

Understanding our customers’ data management challenges and clinical needs, establishing and maintaining project scope and timelines, project financials, and facilitating project communication to ensure a successful implementation based on the customers’ requirements

Leading and mentoring talented project team members in implementing and configuring the solution

Becoming a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future

This role is open primarily for candidates from the UK, France, or Germany, and the work location is remote. There is no work location requirement (remote position) within the EU/UK if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified EU/UK-based candidates are encouraged to apply.
What You'll Do
  • Primary customer liaison managing communication between the project team, customer, and internal stakeholders
  • Track and communicate project status, plan issues, timelines, action items, and budgets
  • Manage project scope respecting the customer team and Veeva's needs
  • Assess and track project risk and develop mitigation plans as necessary
  • Work with the project team to scope required effort and define timelines
  • Lead the customer in the rapid configuration and implementation of applications to support clinical trials with the Vault CDMS platform as per our execution methodology
  • Work closely with the customer and project team to identify and ensure delivery against key business drivers
  • Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work
  • Mentor project team and junior consultants in the CDMS Services organization
  • Ensure customer success from beginning to end of the project life cycle
  • Ensure process compliance with all regulatory and Veeva procedural requirements
  • Identify and contribute to opportunities for process improvement of Veeva’s CDMS delivery methodology and process
Requirements
  • 5+ years’ direct experience working with EDC clinical software solutions in clinical operations and/or trial management in a project management/consultant role
  • Working knowledge of Clinical Trial processes across pharmaceuticals, device, and/or biotech sectors, specifically as they relate to document and data collection
  • Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead, and/or business sponsor for clinical systems
  • Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction
  • Ability and willingness to “roll up your sleeves” to implement a clinical solution
  • Ability to quickly understand business requirements
  • Proven ability to work independently in a dynamic, fast-moving environment but also as part of a team
  • Logical approach to problem-solving and excellent eye for detail
  • Ability to manage multiple tasks and project deliverables
  • Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results
  • Excellent verbal and written communication, interpersonal, and presentation skills
  • Expert on life sciences compliance and computer systems validation requirements
  • Ability to travel 25-30%
Nice to Have
  • Direct experience with systems such as Medidata RAVE, Oracle/Phase Forward InForm, Medidata Balance, Oracle IRT, IVRS, coding applications, eSource, and other clinical technologies
  • Life Science, computer science, or related degree
  • SaaS/Cloud experience
  • Experience in a customer-facing role, preferably with a software professional services organization or consulting background,d is preferred
  • Experience working closely with sales in a pre-sales environment
  • PMP certification
  • Experience in service delivery management
Perks & Benefits
  • Additional annual leave over Christmas break
  • Health & wellness programs
#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Glass office doors with the Veeva logo across them looking into a clean, bright modern office.

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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