Education Services Practice Director - India

Team: Training Services

City: Hyderabad

Country: India

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Education Services designs and delivers training and certification programs that drive the successful implementation, administration, and adoption of Veeva products. Serving customers, partners, and employees, our mission is to build a competent ecosystem of Veeva users worldwide. We are seeking an experienced leader to drive the growth and effectiveness of our Education Services practice in India. This role is critical to scaling our training offerings to meet the needs of a rapidly expanding market. You will oversee a distributed team of technical instructors, ensuring their success in delivering high-quality learning experiences while achieving key business metrics.

The successful candidate is a self-directed servant leader with a demonstrated work ethic and high levels of productivity. You are equally adept at developing people and running a business, with proven expertise in managing profitable training P&L (budgeting, forecasting, and expense management). You bring strong analytical skills to assess delivery team contributions through process, metrics, and planning, and you excel at creating development programs that deepen real-world skills and knowledge. As a coach and mentor, you guide the instructor team in adopting new methods and tools to deliver innovative training services.

With a commitment to above-and-beyond customer satisfaction, you thrive in creating productive cross-departmental and cross-geographical partnerships that drive business success. Your ability to balance strategic thinking with hands-on execution will be critical to scaling operations and achieving results in this high-impact role.
What You'll Do
  • Serve as the regional Education Services Ambassador, building a strong network of Veevans, customers, and partners in India, and translating their learning needs into actionable plans.
  • Hire and onboard six additional instructors to grow the team from 3 to 9, implementing a program to make new hires billable within three months.
  • Manage and mentor the training team, fostering a high-performance, collaborative culture while providing professional development opportunities to advance the skills and knowledge of the instructor team.
  • Operationalize training in India to meet the scheduling, pricing, and delivery modalities best suited to the region; align innovations and share best practices globally.
  • Collaborate with Asia Professional Services, Alliances, and Sales teams to schedule classes that accelerate customer time-to-value of Veeva products.
  • Assess and potentially implement an in-region Authorized Instructor program to scale delivery of Vault Platform and Vault CRM classes through partnerships.
  • Establish and manage capacity planning, forecasting, and performance metrics to ensure efficient resource allocation and achievement of business goals.
  • Educate Veeva customers, partners,  and internal teams on education program offerings and support business development efforts by showcasing program value.
  • Regularly report progress to senior management, highlighting successes, risks, and opportunities for improvement.
Requirements
  • 8+ years of experience managing the strategic sale and professional delivery of education services to customers and partners in a for-profit training services organization (not L&D or Sales Training).
  • Proven track record of fiscal responsibility in attaining annual sales and revenue targets exceeding USD $1M.
  • 5+ years of experience managing people across a remotely distributed workforce, with the ability to lead and develop a team of 12.
  • Demonstrated ability to apply critical thinking to managing the sale of in-region learning plans, resource planning, class scheduling, and revenue reporting of a training business.
  • Outstanding verbal and written communication skills, with the ability to articulate ideas effectively, clearly, and concisely to all levels of the organization, including senior management.
  • Proven ability to establish strong relationships with extended Education Services teams and other departments, such as Sales and Professional Services.
  • A background in life sciences is a plus but not required.
  • Based in Mumbai, Hyderabad, or able to travel every other month to a Veeva office, customer site, or partner office for relationship building in the first 12–24 months.
  • Bachelor’s degree or equivalent work experience required.
Nice to Have
  • Experience as a technical instructor
#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Glass office doors with the Veeva logo across them looking into a clean, bright modern office.

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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