Team Manager - Regulatory - Post-Implementation Services - EU R&D (Remote)

Team: Professional Services

City: Warsaw

Country: Poland

Apply Now

Share

Employees brainstorming.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Tired of working with slow, outdated technology and lengthy, drawn-out projects? Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies?
 
Veeva Systems is looking for a driven, self-motivated Leader looking to get exposure to a critical growth industry with Life Sciences with a passion for empowering a team of strong professionals working closely with pharma and biotech companies with best-of-breed cloud-based technology.
 
Veeva’s Development Cloud helps organizations eliminate silos and transform business processes across clinical operations, regulatory affairs, and quality management with greater efficiency and compliance.
 
As a member of the EU Post-Implementation leadership team, the Regulatory Team Manager will be responsible for three main areas:

Build a team of Consultants and Senior Consultants focusing on RIM R&D Post-Implementation work for both SMB and Global accounts (Biotech and large Biopharma)
Help our clients keep their Production Vaults updated with new Features and Best Practices to ensure customer success
Design, plan and drive long-term service growth for a leading cloud software company
Serve as a point of RIM leadership for selected Biotech and large Biopharma accounts
 
While this is a remote position working off-site with our customers within the EMEA region, occasional on-site meetings may occur. All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.
What You'll Do
  • Lead a customer-facing team, including resource planning, follow up with their utilization, and ensure their professional growth, leading to Employee Success
  • Act as liaison managing communication between implementation and maintenance teams
  • Engage with Emerging Biotech customers, acting as an escalation point
  • Work together with the EU R&D Post-Implementation leadership team to ensure Customer Success after application implementation was completed for all sizes of customers
Requirements
  • 2+ years of experience in an Operational or Support Leadership role
  • 5+ years of experience working in in IT, Project Management, Consultancy, Technical Product management, or an adjacent business role, ideally in a life science setting
  • Proven track record of hiring in Hungary or Poland in the IT industry
  • Deep understanding of ITIL principles
  • Ability to handle customer escalations, finding an agreement, reaching Customer Success
  • Proven ability to work both independently and in teams in a dynamic, fast-moving environment
  • Proven analytical and problem-solving skills
  • Excellent verbal and written communication skills in English
  • University degree (At least a Bachelor’s degree is required)
  • Legal right to work across Europe
Nice to Have
  • Certification in ITIL ® 4
  • Experience in the Pharma Regulatory, Quality, or Clinical spaces
  • Experience with Data or Content Management applications
  • Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto or other QMS, CTMS, RIM, RegIntel, EDC, LMS, eTMF, Study Start-up (SSU) or Safety applications
  • Fluency in more than one European language
Perks & Benefits
  • Allocations for continuous learning & development
  • Health & wellness programs
#RemotePoland

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More →

At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More →

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More →

Grow, contribute and be recognized

Explore all roles at Veeva

Search Jobs