Practice Manager – Technical Services

Team: Professional Services

City: Dalian

Country: China

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries, enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
Our Technical Services team in Dalian, China, is a specialized capability within our Professional Services practice. We aim to increase the value of Veeva products to our customers by integrating them into their enterprise architecture landscape. We provide technical advisory services, implement and integrate our products, and build custom solutions on top of Veeva software.
As a Technical Practice Manager, you will be leading members of Veeva’s Technical Services group working on building an A-player team. This team tackles only the most complex problems, working to simplify them and ensure the customers’ speed and success. 
The ideal candidate will excel in three key areas to contribute to an innovative and growing team:
First, the candidate will be a servant-leader dedicated to recruiting new team members and developing existing team members to advance in their careers.
Second, the candidate will excel at delivering advanced technical solutions to our customers and develop a trusted-advisor partnership with our customers to deliver success. 
Third, the candidate will be an excellent internal leader who is capable of creating successful cross-functional relationships and representing services well to Product, Sales, and Strategy. 
If you are a leader in software development who wants the ability to build a team, lead customers, and influence internal teams to develop innovative solutions to advance regulated industries, this is an excellent opportunity to make an impact, and we encourage you to apply.
What You’ll Do

  • Take the overall responsibility to ensure all solution requirements that bring business value to our customers and are outside the capabilities of Veeva products get delivered on time
  • Build and lead an amazing team of Technical Consultants, being able to 
  • Design and implement custom data visualization as well as applications
  • Design and implement cloud-based integration
  • Develop internal and external tools to help our customers and our consultants
  • Own the technical domain leads and support regions wherever needed
  • Contribute to our professional services knowledge base
  • Managing development projects, resources
  • Support the sales team and solution consultants in winning new business
  • Work closely with customers to understand their pain points and recommend efficient solutions
  • Oversee team and support consultants wherever needed 
  • Evangelize the value of Veeva’s Technical Services

Requirements

  • Native Chinese and proficient English skills – both verbal and written
  • Strong presentation skills with an ability to articulate to a business and technical audience
  • 5+ years leading, hiring, and growing technical teams
  • Direct experience in designing, building solutions, and leading the technical consultants to get development delivered
  • Direct experience in translating business requirements into software specifications, including writing and reviewing technical documentation
  • Has owned any technical areas as a SME and has a proven track record of coaching new members
  • Experience in a customer-facing role, preferably with a software professional services organization or consulting background
  • Proven ability to work independently in a dynamic environment

Nice to Have

  • Development on AWS, AliCloud, Azure
  • Experience designing and developing cloud-based solutions and integrations
  • Project management experience
  • Familiar with the common Java framework

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

News and recognition

Grow, contribute, and be recognized

Headshot of Vice President of engineering wearing glasses.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”

—Jacob Marcus
VP, Engineering

Headshot of female software engineer wearing a Generation Veeva t-shirt.

“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”

—Shilpa Chandermohan
Software Engineer

Headshot of male software engineer wearing glasses and a Veeva t-shirt.

“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”

—Durward Denham
Software Engineer

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