The Role
Reporting to the Director, Product – OpenData, India, the Team Lead Operations – OpenData India will manage and support the Data Stewardship team responsible for maintaining the quality of the India OpenData offering within the APAC region.
In addition to leading the team, you will also perform Data Steward responsibilities, including researching and updating healthcare provider and organization records, contacting hospitals and group practices to verify information, and maintaining accurate provider affiliation data.
If you are passionate about data quality, process excellence, and team leadership, this is an excellent opportunity to make a meaningful impact.
This role is based at Veeva's Mumbai office. Applicants must be legally authorized to work in India.
- Recruit, train, coach, and retain Data Stewards.
- Monitor team performance and provide regular feedback.
- Assign work and managing resources to meet project deadlines.
- Create and improve processes to ensure high-quality data.
- Audit the quality of work completed by Data Stewards.
- Ensure the team meets productivity and quality targets.
- Manage the day-to-day operations of the Data Stewardship team.
- Report team progress and key updates to the manager.
- Handle additional data stewardship tasks assigned by management.
- 7+yrs of experience in the relevant domain.
- Experience in the pharmaceutical, healthcare, or commercial sector in India.
- Good understanding of the Indian healthcare market.
- Experience leading or supporting a service desk or operations team.
- Experience leading, coaching, or training teams.
- Experience creating or improving processes to increase efficiency.
- Strong problem-solving and time management skills.
- Ability to learn quickly and work independently.
- Proficiency in Windows, Google Workspace, Microsoft Office, and other office applications.
- Strong people management and communication skills.
- Well-organized with high attention to detail and quality.
- Ability to balance productivity and quality targets.
- Ability to motivate teams and meet project deadlines.
- Fluent in English and Hindi.
- Bachelor's degree or equivalent.
- Experience as a frontline manager in a pharmaceutical company.
- Experience working with Master Data Management (MDM) systems.
- Knowledge of medical terminology and data quality standards in the life sciences industry.
- Experience working with data and databases, or a strong interest in data management.
- Health & wellness programs
- Life Assurance
- Veeva charitable giving program
- Additional annual leave over Christmas break
#LI-MidSenior
A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
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