The Role
We are seeking a results-driven Project Manager to act as the primary liaison between internal teams and external stakeholders. This customer-focused role involves managing key initiatives from conception to delivery, ensuring everything aligns perfectly with client objectives. The ideal candidate is a proactive collaborator who is relentless about tracking timelines, managing deliverables, and enforcing follow-ups. You possess strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.
Project Oversight
- Lead the end-to-end delivery of solutions, from project initiation through successful go-live and continuous improvement phases
- Facilitate delivery and execution of new customer implementations, managing multiple workstreams, dependencies, enforces timelines, budget and quality
- Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
- Ensure gaps, risks and timelines are clearly communicated with clear follow-up to task owners until completion.
- Consistent review of overall project timeline and identify and communicate risks to project completion timeline clearly and with detailed steps to ensure success.
Relationship Management
- Build and nurture strong, lasting relationships with customers and internal teams.
- Serve as the primary liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction.
- Guide customers in adopting industry and Veeva best practices, with a focus on long-term value realization and process optimization
Customer Support
- Understand project objectives, timelines, deliverables, challenges, and opportunities to deliver tailored solutions.
- Proactively provide updates to timeline, project status, risks and gaps.
Collaboration and Coordination
- Partner with cross-functional teams to ensure seamless delivery of services and solutions.
- Facilitate communication between internal departments to align on project goals and deliverables.
- B.S. or B.A. degree or equivalent experience
- PMP Certification
- 5-8 years of project management experience in software implementation, with a strong background in project management and customer-facing delivery
- Demonstrated success leading technology implementations
- Pharmaceutical Speaker Bureau experience is a plus
- Pharmaceutical Event Planning experience is a plus
- Strong analytical and problem-solving skills
- Professional and clear oral and written communication
- Exceptional communication and stakeholder management skills, with the ability to translate business needs into actionable project plans
- Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities
- Possesses strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint), Google Suite of Applications, Smartsheet
- Must be able to travel and work onsite for customer meetings
- Familiar with health sciences and regulated environments
- Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
- Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
- Ability to work and thrive in a team atmosphere
- Positive attitude and maintain a “Whatever it Takes” attitude
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Base pay: $75,000 - $115,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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A different kind of company. A Public Benefit Corporation.
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart
In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).
Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.
At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
News and recognition
Grow, contribute and be recognized
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer
“As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”
—Durward Denham
Software Engineer